Frequently asked questions

1. What makes Aureate shoes different?

At Aureate, every pair of shoes is crafted with the finest leathers, premium materials, and expert craftsmanship. Our designs blend timeless elegance with durability, ensuring that your shoes not only look exceptional but last for years.

2. How do I know what size to order?

We recommend consulting our Size Guide before placing an order. All measurements are in US/UK sizing, and we provide tips for measuring your foot to ensure the perfect fit. If you’re between sizes, we suggest sizing up for maximum comfort.

3. Can I return or exchange my shoes?

Yes! We offer returns and exchanges within 30 days of purchase. Shoes must be unworn and in their original packaging. For detailed instructions, visit our Returns & Exchanges page or contact our support team.

4. How should I care for my Aureate shoes?

To maintain the beauty and longevity of your shoes:

• Use a soft brush or cloth to remove dust and dirt.

• Apply premium leather conditioner regularly.

• Store in a cool, dry place, ideally in the provided shoe bag or box.

5. Do you offer international shipping?

Yes! We ship to select countries worldwide. Shipping costs and delivery times vary by destination. For full details, see our Shipping Information page.

6. Are Aureate shoes made sustainably?

We are committed to responsible sourcing and sustainable practices. Our leathers and materials are carefully selected for quality and ethical production, so you can enjoy luxury with a clear conscience.

7. Can I customize or pre-order shoes?

Currently, we offer limited edition and seasonal collections. For inquiries about custom orders, please contact our team via the Contact Us page.

8. How can I contact Aureate customer service?

You can reach us through our Contact Us page. Our team is happy to assist with sizing, orders, and any other questions.